Quality & Safety

Disability South West LTD has a robust Risk Management system in place to evaluate all relevant feedback, incidents, supervision and reports to ensure that our risks are kept as minimal as possible and to ensure appropriate action is taken when new risks present themselves.

The DSW Risk Management system will help keep the organisation, our staff and participants as safe as possible and ensure our success into the future.

All feedback, suggestions and complaints are reviewed by senior management and the board of directors. You can use the form below or on the contact us page to submit any information, even anonymously. 

In the context of an emergency and even our day-to-day operations, continuity of service is paramount to us and our participants.

DSW in accordance with our risk management system will ensure that continuity of service remains a top priority and if or when we are unable to provide the agreed-upon services DSW will work with you to ensure that your service continues even if it is not with us.

DSW loves getting positive feedback, however, we also value the suggestions and complaints of our participants, their families, and external providers. DSW is committed to improving so please use the form below or on the contact us page to get in touch.

Disability South West LTD takes all the information from the above systems and programs and reviews items to make recommendations and changes to ensure we continuously improve.

Our Continuous Improvement system is reviewed by our senior management and board of directors to ensure all outcomes are met and that our service continues to grow and improve with each day.